Privacy Policy

Last Updated:

Introduction

Smryxellkhel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. Please read this policy carefully to understand our practices regarding your personal data and how we will handle it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information You Provide

When you interact with our services, you may voluntarily provide us with personal information, including but not limited to:

  • Contact information such as your name, email address, phone number, and mailing address
  • Project details and preferences related to gift wrapping services
  • Payment information when you purchase our services
  • Communication records when you contact us via email, phone, or contact forms
  • Appointment scheduling information
  • Any other information you choose to provide when using our services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and general location information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • Date and time of visits
  • Device identifiers and characteristics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

  • Providing, maintaining, and improving our gift wrapping services
  • Processing and fulfilling your service requests and orders
  • Communicating with you about your projects, appointments, and inquiries
  • Sending administrative information, updates, and service-related announcements
  • Personalizing your experience and tailoring our services to your preferences
  • Processing payments and maintaining financial records
  • Analyzing website usage to improve functionality and user experience
  • Detecting, preventing, and addressing technical issues or fraudulent activity
  • Complying with legal obligations and enforcing our terms and policies
  • Conducting research and analysis to enhance our service offerings

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfill our contractual obligations to you
  • Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
  • Legal Compliance: When we must process information to comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to legal claims.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices
  • Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as:

  • The nature and sensitivity of the information
  • The purposes for which we process the information
  • Legal, regulatory, and contractual obligations
  • Legitimate business needs and interests

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you
  • Correction: The right to request correction of inaccurate or incomplete information
  • Deletion: The right to request deletion of your personal information in certain circumstances
  • Restriction: The right to request restriction of processing in certain situations
  • Portability: The right to receive your information in a structured, commonly used format
  • Objection: The right to object to certain types of processing
  • Withdrawal of Consent: The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer information internationally, we implement appropriate safeguards to ensure your information receives adequate protection.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Smryxellkhel
Factory 1 / 10 Nicole Close
Bayswater North VIC 3153
Australia

Phone: +61 3 9720 7894
Email: customer@smryxellkhel.world

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.